Shipping policy

E4E Health Inc. · Effective August 10, 2026

Where we ship

We ship within the United States only, to all 50 states. We do not ship internationally yet. If you are outside the US and want the routine, join the founding cohort and we will tell you when that changes.

What shipping costs

Nothing. Shipping is free on every order, one-time or subscription, with no minimum and no threshold to reach. There is no shipping line added at checkout and no surcharge applied afterwards.

When your order leaves us

Orders are dispatched within 2 business days of being placed. Business days are Monday to Friday, excluding US public holidays. Orders placed on a weekend or holiday are treated as placed on the next business day.

How long delivery takes

Typically 3 to 7 business days in transit after dispatch. Distance, weather and carrier backlogs move that figure, and we do not control any of them.

Tracking

You get a tracking number when the package actually moves, not at the moment you order. That is deliberate: a tracking link sent before the carrier has scanned the parcel shows nothing and invites a second email asking why. The link we send works the first time you click it.

Pre-orders

Where a product is sold as a pre-order, the dispatch window above starts when the product becomes available, not when you place the order. The expected availability is shown on the product page at the time of purchase, and we email you if it moves.

Subscriptions

Subscription deliveries follow the same dispatch and transit times. Your renewal is charged on the schedule you chose, and the order is dispatched against that charge. You can pause, skip or cancel before a renewal is charged - see our Purchase options cancellation policy.

If something goes wrong

If a package arrives damaged, or does not arrive at all, tell us and we replace it. No photograph required, no investigation, no claim form. Your right to a refund is unaffected and is set out in our Return and refund policy.

Incorrect addresses

We ship to the address given at checkout. If it is wrong, email Care@E4E.Health as soon as you can, if the order has not been dispatched we will correct it, and if it has, we will work out the fastest way to get the product to you.

Questions

Write to Care@E4E.Health. Our full contact details are in our Contact information.